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Understanding Customers
Description
This course forms part of the Management portfolio of UFI/learndirect.
Length of Course
5 hours
Location
Flexible
Who Should Attend
The course is relevant to individuals who wish to improve their understanding of the needs and expectations of customers.
Course Content
This course gives learners the opportunity to develop a more customer-focused attitude, both within themselves and their team.
Method of Assessment
Online
Learning Outcomes
Identify and define different customer types
Identify their needs
Recognise the importance of setting customer care standards
Understand work planning and quality systems
Know how to maintain effective customer relations